At our school we want our children to do well and be happy.
We recognise that you, as a parent/carer, play an important part in making this happen. Therefore, our school aim is to provide as many opportunities to keep you informed and involved in your child’s progress as we possibly can.
Regular reports, open days and visits all help the process and questions and concerns are usually dealt with quickly and helpfully.
Initially any complaints should be made to the Head Teacher or the Chair of The Academy Council if it is about the Head Teacher.
Complaints Procedure Statement
Nexus Multi Academy Trust has one Complaints Policy and Procedure for all our academies. Our Complaints Procedure will:
Stage 1: Informal Resolution
Stage 2: Formal Resolution
Stage 3: Panel Hearing
A copy of the Trust’s complaint’s policy can be accessed here Complaints Policy
A copy of the Trust’s complaints form can be downloaded below